Refund policy

Last Updated: October 19, 2026

At KKUMO™, customer satisfaction is important to us. We take pride in the quality of our products and want you to be confident in every purchase. If you're not completely satisfied with your order, we're here to help.

Please review our return and exchange guidelines below before submitting a request.

RETURN POLICY

We accept returns within 30 days of the delivery date. To be eligible for a return, all items must be in their original condition, unworn, unwashed, and unused.

All original tags must remain attached, and products must be returned in their original, unopened packaging. Items showing signs of wear, damage, stains, odors, or alterations will not be accepted.

Returns must be requested within 30 days of delivery. Any requests submitted outside this timeframe may be declined.

All returns are subject to inspection and approval upon arrival at our facility.

HOW DO I START A RETURN?

To initiate a return, please contact our customer support team through the Contact Us page on our website.

Include your order number, the item(s) you wish to return, and the reason for your request.

Once your return is approved, our team will provide instructions on how to send your items back.

Please do not ship any items back without receiving return authorization.

RETURN SHIPPING

Customers are responsible for all return shipping costs unless the return is due to an error on our part or a verified product defect.

We recommend using a trackable shipping service, as KKUMO™ is not responsible for lost or undelivered return packages except where required by law.

Original shipping charges are non-refundable unless otherwise required by law.

REFUNDS

Once we receive your return, our team will inspect the items to ensure they meet our return requirements.

If approved, your refund will be issued to the original payment method used at checkout.

Please allow additional time for your bank or payment provider to process the refund.

Items that do not meet our return requirements may be rejected and returned to the customer, subject to applicable law.

EXCHANGES

Need a different size? We're happy to help.

Exchange requests must be submitted within 30 days of delivery. All items must be unworn, unwashed, with original tags attached and original packaging unopened.

Exchanges are subject to availability and cannot be guaranteed for sold-out or limited-edition products.

If your requested size is unavailable, please contact our team to discuss alternative options.

FINAL SALE ITEMS

Items marked as FINAL SALE are not eligible for standard returns or exchanges.

This includes merchandise specifically identified as final sale at the time of purchase.

Please review product descriptions and sizing information carefully before completing your order.

Final sale restrictions do not affect any rights provided under applicable consumer protection laws.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

Be sure to include your order number and clear photos of the item and packaging.

Our team will review your request and work toward an appropriate resolution.

Damaged, defective, and incorrect items are handled separately from standard returns.

ORDER CANCELLATIONS

We work quickly to process and ship orders. If you need to cancel or modify your order, please contact us immediately.

Once an order has entered fulfillment or has been shipped, we may no longer be able to make changes or cancel it.

INTERNATIONAL RETURNS

International returns are accepted within 30 days of delivery, provided all return requirements are met.

Customers are responsible for international return shipping costs and applicable customs fees unless otherwise required by law.

Please contact our support team before sending an international return.

ADDITIONAL INFORMATION

KKUMO™ reserves the right to refuse standard returns that do not meet our policy requirements.

Items returned without authorization, outside the return window, or in unacceptable condition may be denied.

All return requests are subject to review, and nothing in this policy limits your rights under applicable consumer protection laws.

NEED HELP?

For questions regarding returns, exchanges, or refunds, please contact us through our website's Contact Us page.

Our customer support team will be happy to assist you.

KKUMO™